Frequently Asked Questions

SILICONE

What is silicone?

“It is a man-made polymer, it has a backbone of silicon and oxygen. Silicon is an element found in silica, i.e., sand, one of the most common materials on earth. However, to make silicone, silicon is extracted from silica (it rarely exists by itself in nature) and passed through hydrocarbons to create a new polymer with an inorganic silicon-oxygen backbone and carbon-based side groups. What that means is that while the silicone might come from a relatively benign and plentiful resource like sand, the hydrocarbons in silicone come from fossil sources like petroleum and natural gas. So silicone is a kind of hybrid material.” (Plastic-Free: How I Kicked the Plastic Habit and How You Can Too, p. 277)

What is food grade silicone?

Food grade silicone is a type of silicone that is safe for use with foods. The silicone is non toxic and used frequently in making moulds. Nibbling’s teething products are made using moulds.

What does BPA free mean?

BPA stands for bisphenol A. BPA is an industrial chemical that has been used to make certain plastics and resins since the 1960s. Polycarbonate plastics (containing BPA) are often used in containers that store food and beverages, such as water bottles. Some research has shown that BPA can seep into food or beverages from containers that are made with BPA. Exposure to BPA is a concern because of possible cipro online health effects of BPA on the brain, behavior and prostate gland of fetuses, infants and children. Additional research suggests a possible link between BPA and increased blood pressure.

What does phthalate free mean?

Phthalates are chemical plasticizers that have been widely used since the 1950s to soften plastics that would otherwise be brittle and crack when bent. Because phthalates are not chemically bound to the plastics they’re added to, they’re continuously released into the air or food or liquid.
In the past few years, researchers have linked phthalates to asthma, attention-deficit hyperactivity disorder, breast cancer, obesity and type II diabetes, low IQ neurodevelopmental issues, behavioral issues, autism spectrum disorders, altered reproductive development and male fertility issues.

Is "nibbling" silicone non-toxic?

Yes, we use FDA (U.S. Federal Drug Administration) approved silicone. Silicone is odourless and tasteless and most importantly silicone will not support the growth of mould or bacteria. It’s similar to the silicone you will find in your kitchen on spatulas.

SAFETY

Do nibbling bracelets and necklaces comply to the UK and EU Safety Standards?

Nibbling jewellery has regular independent toxicity testing.
These tests also confirm that our bangles comply with European Standard EN 71 part 3 Migration of certain elements, and the equivalent specifications to the Australian Standard for Toy Safety, AS NZS ISO 8124.1-2010.

How much pressure the NECKLACE SAFETY clasp can hold before it pops open?

From our own testing the necklace clasp under tension opens at approximately 4.5LB.

NIBBLING

How do I clean my nibbling jewellery?

We recommend hand washing all of our products before use.
To maintain the cleanliness of your nibbling jewellery, simply wash in warm soapy water, wipe with a wet wipe or if you would like to put it in the dishwasher you can – but the cord or ribbon will not last as long as if you’d handwashed it.
You can sterilise nibbling jewellery with a steam steriliser. Store all sterilised nibbling jewellery in a clean, dry place.

How long does will my nibbling necklace or bracelet last?

If your necklace or bracelet is worn by you but your child is not gnawing on it – then it should be good for some time. However, for continuous use as a teether substitute, we recommend to discard after 6 months, or if any irregularities occur.

Where is "nibbling" jewellery made?

All our pieces are designed in London, UK and manufactured in our socially responsible Chinese factory. Our products are made in China because currently, there are no producers of silicone Jewellery in the United Kingdom.
Our factory in China was selected as it meets our ethical standards for employment and human rights.

SHIPPING AND RETURNS

How are the nibbling bracelets and necklaces packaged?

Each necklace comes in a box. The other products come in a box or in a clear plastic pouch.

What are the shipping options?

We aim to dispatch orders with in 48 hours, after which you will receive a confirmation email.
UK Orders: our products are sent via Standard Delivery (2-3 days).  All our orders are posted with Royal Mail-
European Union Orders: our products are sent via Standard Delivery (10-15 days).  All our orders are posted with Royal Mail.
For other types of delivery services please contact us at customerservice@nibbling.co.uk.

Do you accept returns?

Our items are handmade with great care and we hope you like them. However, if for any reason you are unhappy with your purchase, we will be happy to refund the full amount to the original card details, or exchange it for another design.
Our returns policy is of 30 days from day of purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchange: To process an exchange please email us at customerservice@nibbling.co.uk; quote your purchase order number and let us know for what item you would like to process an exchange for. We will send you an Exchange Form to fill in and include in your exchange package. Place the unused item in its original packaging and post it to Nibbling Teething Jewellery. 36 Ashburn Place. SW7 4JR, London, United Kingdom.  As soon as we receive it we will send you the exchange item you have selected.

Refund: To process a refund please email us at customerservice@nibbling.co.uk; quote your purchase order number and if you can do let us know the reason for returning the item, we will appreciate your feedback. We will send you a Refund Form to fill in an include in your refund package. Place the unused item in its original packaging and post it to us at Nibbling Teething Jewellery. 36 Ashburn Place. SW7 4JR, London, United Kingdom. As soon as we receive it we will notify you and refund you for the total purchase amount.
> Please retain your proof of postage as we cannot be responsible for any goods lost in transit without proof of sending, note that we are unable to reimburse the cost of the returns postage.
> Please note that we can only exchange or refund items that have been bought directly from the Nibbling website.

Can I cancel my order?

You have up to 7 days to cancel your order (as set out in Distance Selling Regulations). To cancel your order, please email customerservice@nibbling.co.uk. If however your order has already been dispatched, you will need to follow the above returns policy.

Is VAT included?

UK VAT is included in the purchase price as listed on our website. If you purchase one of our nibbling jewellery pieces at another retailer, VAT may or may not be included in their purchase price.

If you don’t see what you’re looking for, you can contact us to ask your questions.

Comments (0)

Leave a Reply

Your email address will not be published. Required fields are marked *